Faq

Welcome to the CARLISLE SHOP FAQ page. We’ve compiled answers to the most common questions about our professional display and buffet equipment. If you don’t find what you’re looking for, please contact our customer service team at [email protected].

About Our Products

What types of products does CARLISLE SHOP specialize in?

We specialize in professional-grade display and buffet equipment including multi-tier stands (2-tier and 3-tier), buffet stations & carts, commercial replacement parts (for brands like Advance Tabco, Bar Maid, Beverage Air), acrylic displays, carving stations, and premium serving utensils. Our products are designed for hospitality professionals who demand both functionality and elegant presentation.

Are your products suitable for commercial use?

Absolutely! All our products are commercial-grade, designed specifically for restaurant, catering, and hospitality industry use. From our hammered stainless steel stands to our durable buffet carts, every item is built to withstand the demands of professional service environments.

Do you offer replacement parts for commercial equipment?

Yes, we carry a wide selection of replacement parts for major commercial equipment brands including Bunn, Cambro, Carlisle, and more. Browse our “A-F Parts” section or use the search function to find specific components.

Ordering & Account Questions

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.

How can I track my order?

You’ll receive detailed tracking information via email as soon as your order ships. This will allow you to monitor your shipment’s progress and plan your setup accordingly.

Can I modify or cancel my order after placement?

Because we process orders quickly (within 1-2 business days), modifications or cancellations may not always be possible. Please contact us immediately at [email protected] if you need to make changes, and we’ll do our best to accommodate your request.

Shipping & Delivery

What are my shipping options?

We offer two shipping methods:
Standard Shipping ($12.95): Via DHL or FedEx, arriving within 10-15 business days after processing (1-2 days).
Free Shipping: For orders over $50 via EMS, arriving within 15-25 business days after processing.

Do you ship internationally?

Yes! We proudly serve customers worldwide, excluding select Asian and remote regions. All customs and import fees are calculated at checkout for complete transparency.

How long does order processing take?

All orders are processed within 1-2 business days. This swift processing ensures your commercial kitchen or event space experiences minimal downtime.

What should I do if my order hasn’t arrived within the estimated timeframe?

First, check your tracking information. If your shipment appears delayed, please contact us at [email protected] with your order number, and we’ll investigate immediately.

Returns & Exchanges

What is your return policy?

We offer a 15-day return policy from the date of receipt for most items (excluding special orders). Items must be in original, unused condition with all packaging.

How do I initiate a return?

Please email [email protected] with your order number and reason for return. We’ll provide return instructions and address any concerns you may have.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

How long does it take to process a refund?

Once we receive your returned item, we’ll process your refund within 5 business days. The time it takes for the refund to appear in your account depends on your payment method.

Product Care & Professional Tips

How should I clean and maintain my stainless steel display stands?

For our hammered stainless steel stands, we recommend regular cleaning with a mild detergent and warm water. Avoid abrasive cleaners that could damage the finish. Dry thoroughly to prevent water spots.

What’s the best way to store acrylic displays?

Store acrylic pieces in a clean, dry place away from direct sunlight. Use protective covers or cloth between stacked items to prevent scratching.

Do you have recommendations for event planners ordering display equipment?

For peak seasons or large events, we recommend:
1. Choosing our standard shipping option
2. Ordering at least 3 weeks in advance
3. Considering backup pieces for high-traffic displays
Our customer service team can help create customized equipment lists for specific event needs.

Still Have Questions?

Our customer service team is ready to assist hospitality professionals with any additional questions about our products, delivery timelines for specific regions, or commercial application advice.

FAQ