Privacy Policy

Welcome to CARLISLE SHOP (“we,” “us,” or “our”) at serveequipus.com. We specialize in providing commercial display and buffet equipment to hospitality professionals worldwide. Your privacy is important to us, and this Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases from us.

1. Information We Collect

As a commercial equipment provider serving restaurant owners, catering managers, and hospitality procurement specialists, we collect the following types of information:

a. Personal Information

• Contact Details: Name, business name, email address, phone number, and shipping/billing address for order processing and customer service
• Payment Information: Credit card details (processed securely through PCI-DSS compliant systems), PayPal account information
• Business Information: Tax exemption certificates, purchase order numbers, and other commercial documentation

b. Technical Information

• Device Data: IP address, browser type, operating system when you access our site
• Usage Data: Pages visited, time spent on site, products viewed (particularly for our commercial equipment categories like tiered stands, buffet stations, and replacement parts)

c. Commercial Transaction Data

• Purchase history of commercial equipment including 2-tier stands, 3-tier stands, buffet utensils, and replacement parts
• Communication records with our customer service team regarding large orders or specialized equipment requests

2. How We Use Your Information

We use your information to provide and improve our services to hospitality professionals:

• Order Processing: To fulfill your purchases of commercial display equipment and replacement parts with military-grade encryption
• Customer Service: To respond to inquiries about products like carving stations or cake stands
• Commercial Support: To provide volume discounts, tax-exempt processing, and emergency order assistance
• Website Improvement: To optimize our site for commercial buyers searching for buffet supplies or equipment parts
• Security: To detect and prevent fraud in commercial transactions

3. Data Sharing and Disclosure

We may share your information in these limited circumstances:

• Service Providers: With payment processors, shipping carriers, and IT security firms that help us serve commercial clients globally
• Legal Compliance: When required by law or to protect our rights and the security of commercial transactions
• Business Transfers: In connection with any merger or sale of company assets (we will notify commercial clients of any changes)

We do not sell your personal information to third-party marketers.

4. International Data Transfers

As we serve hospitality professionals worldwide (excluding certain Asian and remote regions), your information may be transferred to and processed in the United States and other countries where our service providers operate. We implement appropriate safeguards for these transfers.

5. Data Security

We implement rigorous security measures appropriate for commercial transactions:

• PCI-DSS Level 1 compliance (the highest security standard for payment processing)
• Tokenization of all payment data
• 3D Secure authentication for international orders
• Regular security audits by independent firms

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal data we hold about your commercial account
• Correction: Update inaccurate business or contact information
• Deletion: Request deletion of personal data, subject to legal retention requirements for commercial transactions
• Opt-Out: Unsubscribe from marketing communications while maintaining essential service messages

To exercise these rights, please contact us using the information below.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance the experience for commercial buyers:

• Essential Cookies: Necessary for secure checkout and account functions
• Analytics Cookies: Help us understand how hospitality professionals navigate our equipment categories
• Preference Cookies: Remember settings like currency preference for international clients

You can manage cookie preferences through your browser settings, though this may affect certain features critical for commercial purchasing.

8. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. We will notify commercial clients of significant changes through email or notices on our website.